Shipping & Returns

SHIPPING

Do you ship to other countries?

Yes, we ship to all the countries. 

How do I track my order?

You can check the status of your order on the web here.

How long does it take for my order to arrive?

Once we send you the tracking number it takes time: 

Shipments within Medellin take between 1-2 business days.

National shipments take between 1-3 days from the moment of dispatch, this time depends on the delivery zone.

The postal company delivers during working hours: from 9:00 am to 6:00 pm. Outside these hours no deliveries are made and delivery schedules cannot be programmed.

Delivery time may be affected by situations external to the brand. 

What if I got confused with the shipping address information?

Please contact us at [email protected]

What does the shipping cost?

It depends on the county you are buying from and the weight of the package.

What should I do if the product does not arrive in good condition?

Please write to us at [email protected]

RETURNS

• We accept returns and exchanges of products that have not been used and are in perfect condition, within 10 days of receipt of the item.
• You must return the product in its original packaging.
• Discounted parts are non-exchangeable.
• Refunds will be made for 100% of the value of the piece except for shipping costs that must be assumed by the customer.
• Refunds will be made with the same means of payment in which the purchase was made. 
• Money refunds for withdrawal of purchase can be requested up to 5 working days of receipt of the product. 
• We reserve the right to deny repairs, and unreasonable returns.